A Few Simple Rules Regarding The Safety of Your Online Experience
Know that First Southern Bank NEVER uses emails or telephone calls to verify personal financial information. If you're ever in doubt, just call the bank back using a trusted, published phone number, such as the phone number listed on your bank statement.
Make use of a firewall or router for personal computers.
Use anti-virus software and keep it up to date.
Keep computer software up to date, especially the security patches.
Use a unique password and change it on a regular basis.
Don't share passwords with anyone.
Always clear the computer cache and/or properly exit the Web browser after logging into an Internet banking account.
Carefully type the financial institutions Web address.
Don't be fooled by similar looking Web sites that trick users into attempting to log in or redirect you to another Web site that asks for confidential information.
Don't open emails from unknown sources.
Never open an email attachment you are not expecting (even from a trusted source).
Regularly audit Internet banking accounts.
Signs of a Compromised System
Below is a list of ways to identify if your system may have been compromised:
Dramatic loss of computer speed.
Changes in the way things appear on the screen.
Computer locks up so the user is unable to perform any functions.
Unexpected rebooting or restarting of the computer.
Unexpected request for a one-time password (or token) in the middle of an online session.
Unusual pop-up messages, especially a message in the middle of a session that says the conncection to the banking system is not working (system unavailable, down for maintenance, etc.)
New or unexpected toolbars and/or icons.
Inability to shut down or restart the computer.
Deceptive Ways a Criminal May Contact a Customer
The FDIC does not directly contact bank customer (especially related to ACH and Wire transactions, account suspension, or security alerts), nor does the FDIC request bank customer to install software upgrades. Such messages should be treated as fraudulent and the account holder should permanently delete them and not click on any links. Messages or inquiries from the Internal Revenue Service, Better Business Bureau, NACHA, and almost any other organization asking the customer to install software, provide account information or access credentials is probably fraudulent and should be verified before any files are opened, software is installed, or information is provided. Calls and\or text messages requesting sensitive information are likely fraudulent. If in doubt, account holders should contact the organization at the phone number the customer obtained from a different source. Do not use the numbers that are listed on your screen. Contact your financial institution using the resources that you may currently have from a different source. Account holders should not call phone numbers (even with local prefixes) that are listed in the suspicious email or text message.